INTERVIEWING AND PERFORMANCE IMPROVEMENT
The interviewing process requires an understanding of human behavior,
group dynamics and organizational values. Learning the do’s and don’ts
of human capital management and understanding the legal restrictions
on the questions that may be asked helps the Nurse Manager to become
more effective at interviewing and more cognizant of the role that
performance improvement plays in career planning. A “solutionsfocused”
approach helps participants confidently and consistently deal
with the most common performance behaviors by:
Identifying four reasons for problem performance
Applying interventions for correcting problem performance
Developing personal actions for dealing with problem
performance in the team
MOTIVATION AND MORALE
Today’s research amply demonstrates the profound impact that
First-Line Managers have on morale—and the impact that morale
has on productivity. The job of maintaining high morale and creating a
satisfying work environment falls on the First-Line Manager in a very
special way—learn what it takes to motivate and improve morale.
WORKFORCE PLANNING
What are the data points and how are they linked to organizational
financial outcomes? Learning how to extrapolate and interpret the
necessary data elements is one key to appropriate human resource
utilization—and to the development of workforce action plans targeted
to achieve financial outcomes.
