LEARNING TO UNDERSTAND YOUR ORGANIZATION
Participants will learn to develop and use a simple planning tool that will help them diagnose their organization’s culture—and even it’s various subcultures—and incorporate their organization’s unique characteristics and norms as they organize and implement projects. Just as a person’s values are manifested in attitudes, choices and actions, so are the organization’s values. This “manifestation” is referred to as an Organizational Frame of Reference (OFOR). Learn how to tap into the culture in order to get things done.

CONFLICT MANAGEMENT AND CONFRONTATION SKILLS
As the Manager, responsibility for managing team productivity, morale and effectiveness falls squarely on your shoulders. Typically we compete, collaborate, compromise, avoid or accommodate when faced with conflict. Frequently, situations require good negotiations and striving to achieve a
win-win outcome. Learn the techniques to turn negative situations into positive ones and develop more harmony among the team. Turn low morale around and even improve job satisfaction. This session will help prepare you to manage others as well as yourself when confronting conflict and sabotage.

THE NURSE MANAGER’S ROLE IN PREPARING FOR ACCREDITATION SURVEYS
Accreditation by national bodies such as The Joint Commission is both an organizational and a managerial responsibility—and with contemporary changes in the survey process, The Joint Commission’s National Patient Safety Goals, Staffing Standards and requirements for evidence-based practice fall in a new way on First-Line Managers who are responsible for preparing their staff to respond adequately to surveyor’s questions. Managers must know more than the standards; they must know how the standards are implemented on their units— and how to articulate this knowledge to surveyors.

PROFESSIONAL COMMUNICATIONS
The Joint Commission identified communication as the single most important element for a successful career in a company. The Joint Commission also indicates that every single sentinel event involves a failure in communication. This portion of our curriculum is devoted to helping participants learn how to turn difficult conversations into learning conversations; how to write effective reports, memos and emails; and how to present reports orally when the situation demands.

I. Human Capital Management

II. Leadership

III. Financial Management

IV. Culture & Organizations

V. Career & Self Development