FREQUENTLY ASKED QUESTIONS
Is payment required at the time of registration?
Do you send a confirmation of registration?
What is your cancellation policy?
What if I can’t attend, but want to send someone else in my place?
How late can I register for a seminar?
Will I receive continuing education credit for attending your seminars?
What will I receive at the course?
I need special accommodations. Who should I contact?
What should I wear?
Is lunch provided?
Do I have to pay for parking?
Will I receive my continuing education certificate the day of the seminar?
What is your guarantee?
What are your course hours?
How do I register for a seminar?
How will I know if the seminar is cancelled?
I need a copy of CCE's W-9. How do I get that?
Loyalty Rewards (Cross Country TravCorps Healthcare Professionals)
How do I redeem my Loyalty Rewards Voucher?
What can I use my Loyalty Rewards Voucher for?
Can I redeem my Loyalty Rewards Voucher online?
Q. Is payment required at the time of registration?
A. No, if you are sending in your registration via phone, fax or mail. But we do recommend that you secure a space at the seminar with a paid registration. You may reserve a space and mail a check before the seminar or bring a check or credit/debit card the day of the seminar. Purchase orders are accepted. We will complete and fax back any that need additional information from us. They are not considered payment and we will send an invoice upon receiving the purchase order and accompanying registration(s).
Yes, if you are registering on-line. To complete your on-line registration you must pay with a credit or debit card. We accept, MasterCard, Visa, American Express and Discover. back to top
Q. Do you send a confirmation of registration?
A. Yes, confirmations of registration (paid and unpaid) are sent via fax within three days of receipt in our office. If a faxed confirmation cannot be sent, a postcard is mailed. If you have not received a confirmation within five (5) days of the program, please call our office at (800) 397-0180 to verify registration. back to top
Q. What is your cancellation policy?
A. Cancellations received at least five working days prior to the seminar are refundable less a $ 20 administrative charge per registrant. For cancellations received later a credit will be issued toward a future seminar or product order. If you register and do not attend, you are still liable for payment. Substitutions may be made at any time. back to top
Q. What if I can’t attend, but want to send someone else in my place?
A. We accept substitutions at any time! If you will have the information prior to the seminar, please contact our Customer Service Department. If you will not know until the day of, please make the registrar aware of the substitution. back to top
Q. How late can I register for a seminar?
A. Early registrations are those received 10 days prior to the seminar date. However, you can register up to and including the day of the seminar at the regular registration rate (please see the seminar you are interested in for that rate). If you chose to register after the 10 day time frame, please be aware that you will not have a continuing education certificate available to you the day of the seminar. We will mail a certificate to you once we receive confirmation of your attendance and payment. If you choose to register the day before the seminar, please bring your confirmation number and complete an on-site registration form during check-in. We do not deny anyone entrance into our seminars. back to top
Q. Will I receive continuing education credit for attending your seminars?
A. Yes! Cross Country Education is approved by many state and national associations and boards for continuing education credits. Please check the specific seminar you are interested in attending for a list of approval information relating to that seminar. If your state is not listed, please contact your state board for more information or our Continuing Education Department.
* Please note that the credit hours listed are offered by Cross Country Education, Inc. and/or boards/associations for a full day’s attendance. In the event of late arrival and/or early departure, amended certificates indicating the actual number of credit hours earned will be provided upon calling Cross Country Education. In order to process continuing education, please bring the appropriate license/certification number to the seminar. back to top
Q. What will I receive at the course?
A. You will receive a course manual that accompanies the information presented. These can also be purchased separately at an additional cost, please contact our Customer Service Department for more information! back to top
Q. I need special accommodations. Who should I contact?
A. Accommodations will be made in accordance with the law. If you require ADA accommodations, please contact Cross Country Education at least two weeks before the seminar date so that arrangements can be made.
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Q. What should I wear?
A. Unless your company requires otherwise, this is completely up to your discretion! We do recommend you consider bringing a light sweater as we cannot control the temperature of the room to accommodate everyone in attendance. back to top
Q. Is lunch provided?
A. Lunch is on your own from approximately 11:30 a.m. – 12:30 p.m. We make every attempt to select facilities that have a restaurant within the property or several nearby for your convenience. back to top
Q. Do I have to pay for parking?
A. We do not validate or pay for parking at any seminar. Please call the seminar location for parking costs and information. back to top
Q. Will I receive my continuing education certificate the day of the seminar?
A. All paid registrations received approximately 10 days before the seminar will receive a continuing education certificate. If you should have any questions in regards to this, please contact our Continuing Education Department for more details. back to top
Q. What is your guarantee?
A. Cross Country Education, Inc. is a national leader in high-quality educational products and services for the health care industry. We have trained over half a million health care providers, managers, nurses, professionals and key personnel through our seminars, conferences and study programs. Our programs are guaranteed to improve the effectiveness and efficiency of the participant. If you attend one of our one-day seminars and do not receive the professional or business benefits described in our literature, or have some other professional complaint, please let us know in writing within seven (7) days of the program. We will issue a credit voucher that you or anyone in your facility may use toward another one-day seminar or audio program. You may contact us at Cross Country Education, P.O. Box 200, Brentwood, TN 37204. back to top
Q. What are your course hours?
A. Registration begins at 7:30 a.m. The seminar begins at 8:00 a.m. and concludes at 3:30 p.m. back to top
Q. How do I register for a seminar?
A. You can register on-line, by phone (800) 397-0180, by fax (615) 346-5350, or by mail at Cross Country Education, P.O. Box 200, Brentwood, TN 37204. back to top
Q. How will I know if the seminar is cancelled?
A. Unfortunately, cancellations may occur at the last minute due to travel delays, weather, or instructor sickness. We make every effort to contact all of the pre-registered attendees with a confirmation number and contact information prior to the seminar. If we have no contact information for you, we cannot inform you – this is why we request your phone and fax numbers, as well as e-mail address. back to top
Q. I need a copy of CCE's W-9. How do I get that?
A. You can download it here
or call our Customer Service department at 1-800-397-0180 and request that one be faxed or e-mailed to you.
Loyalty Rewards (Cross Country TravCorps Healthcare Professionals) Q. How do I redeem my Loyalty Rewards Voucher?
A. Call the Cross Country Education Registrar at (800) 687-0613 and ask for our product catalog. Once you receive your catalog, simply fill it out, circle 'Loyalty Rewards' and sign it. Then fax or mail the form to Cross Country Education for processing. back to top
Q. What can I use my Loyalty Rewards Voucher for?
A. Vouchers can be used as reimbursement for any product Cross Country Education currently offers, including seminars, conferences, continuing education offerings and more. back to top
Q. Can I redeem my Loyalty Rewards Voucher online?
A. We are not currently accepting voucher payments on-line. back to top
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